SUPPORT //001
Help with fit, orders and delivery
Most questions are about sizing, and most of those are answered faster by the fit guide than by us. Start there - then write if it does not solve it.
BY TOPIC //002
Fit & sizing
Which wing, which tip, what to do when one ear is different.
Orders & delivery
Tracking, duties, transit times and changing an address.
Returns
What is eligible, how long you have, and retailer purchases.
Care & cleaning
Rinsing, drying and storing so a pair lasts a full season.
FIT & SIZING //003
Fit and sizing
Which size should I order?
None - every box contains all four wing sizes and all three tip sizes. There is no size choice at checkout.
One ear needs a different size to the other
That is normal and intended. Mix sizes freely - ears are rarely symmetrical.
They feel like they are falling out
Size the wing up on that ear. The wing gives security; the tip gives seal.
Are they suitable for children?
SEAR Plugs V2 are sized for adult ears. We do not market them as a children's product.
ORDERS, DELIVERY & RETURNS //004
Orders, delivery and returns
How long will delivery take?
4-7 working days. Your exact estimate is confirmed at checkout once your delivery address is set.
Do you ship to my country?
We ship worldwide. Set your country in the header and the site shows your currency, delivery cost and transit estimate.
Will I be charged duties on delivery?
No. Orders ship delivered-duty-paid: all duties and import taxes are included in the total you pay at checkout, so there is nothing to settle with the courier.
What is your returns window?
30 days. Try SEAR Plugs for 30 days. If they're not right for you, you can return them - even if you've opened and tried them. You'll just need to cover the cost of return shipping, and we'll refund your order once the return has been processed.
Can I return them if I've opened them?
Yes. Opened and tried is fine - that is the point of the guarantee. You cover the return shipping and we refund the order once the return has been processed.
I bought from a shop, not from you
Retailer purchases are returned through that retailer under their terms. We can still help with fit.
How do I clean and store them?
Rinse in fresh water after use, dry fully, store in the case. No solvents or boiling water.
CONTACT US //005
Tell us your sport and what is happening
Which ear, and when it happens - that is usually enough for us to diagnose a fit problem without a back-and-forth. If it is an order question, add your order number and we can look it up.
