PRIVACY //001
How we handle your data
What we collect when you buy, browse or contact us - and what we do not do with it. Written plainly, because a policy nobody can read protects nobody.
01What we collect
When you order we collect your name, delivery address, email, and the details needed to fulfil and tax the order. When you contact support we keep your message and the sport and fit details you give us, because that is what lets us diagnose a fit problem without asking twice.
02What we do not do
We do not sell your data, and we do not share it with advertisers. We do not store your full card number - payments are handled by our payment provider, who never passes it to us.
03Payments and fulfilment
Your details are shared with our payment provider, our fulfilment partner and shipping carrier and, where a market requires it, the customs authority. Each receives only what it needs to do its part.
04Marketing email
You only receive marketing email if you asked for it, and every message carries a one-click unsubscribe. Unsubscribing does not affect order and delivery emails, which are part of the sale.
05Cookies and analytics
We use a small number of cookies to keep your basket, your chosen market and your currency. Analytics cookies are optional and only set if you accept them - see the cookie policy.
06How long we keep it
Order records are kept as long as tax and accounting law requires. Support conversations are kept while they are useful for helping you, then deleted.
07Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Write to us and we will action it within one month.
08Contact
Data questions go to the same address as everything else - use the contact form and mark the topic as "Something else".