PRIVACY POLICY
Hey there! 👋 Below, you'll find all the details on what data we collect, why we collect it, and how we keep it safe. Have a read through, and if you've got any questions or concerns, just give us a shout! We're here to make sure you feel confident and comfortable every step of the way.
Why We Collect Data
We collect personal data to provide and improve our services, comply with legal obligations, and enhance user experience. This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations. We collect personal data for following purposes:
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To fulfill orders and provide customer support
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To improve our website and services
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To personalize your user experience
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To send promotional offers and updates (with your consent only)
How is Data Collected
We collect personal data through:
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Your direct interactions on our website (e.g., when making a purchase, signing up for our newsletter, using Contact Us form)
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Automated technologies like cookies and tracking pixels (see more information in the Cookies section)
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Third-party platforms like Google Analytics and social media plugins
Cookies
We use cookies on our website to improve your browsing experience. This includes information around how you use our website, how long you are on the site, how you got there and what you clicked. This information helps us personalise and improve your customer experience on our site. If you do not wish for our website to use cookies in this way, you can set your browser settings accordingly.
Click here for guidance on how to edit your cookies settings for different browsers.
Categories of Data Collected
We collect various categories of personal data, including but not limited to:
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Contact details (such as name, email address, phone number)
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Activities on our website (such as pages visited, products viewed)
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Orders and purchase history
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Invoices and payment detail
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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, e-mail address, computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page - all to improve your user experience. We also collect personally identifiable information (including name, email, phone number), payment details and invoices, feedback, and personal profile.
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At any time, you may request us for a file with your data or to delete your data from our database entirely. Please contact us directly via e-mail if you ever wish to action any of the above.
Your Rights
You have the right to:
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Access and review your personal data
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Correct or update inaccurate or incomplete data
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Request deletion of your data under certain circumstances
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Object to the processing of your data
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Request restriction of processing
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
Third Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of such third-party sites.